Available Support Channels
Coinbase offers multiple customer service touchpoints, each optimized for different types of inquiries:
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Help Center Resources:
- Comprehensive knowledge base articles
- Step-by-step tutorials and guides
- Troubleshooting workflows
- Video demonstrations
- Frequently asked questions
-
Email Support System:
- Ticket-based issue submission
- Category-specific routing
- Document attachment capabilities
- Case tracking and updates
- Follow-up communications
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Phone Support:
- Available for specific issue types
- Account compromise resolution
- Fraud prevention assistance
- Identity verification support
- Premium account services
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Live Chat:
- Available for certain account levels
- Quick response for straightforward questions
- Document sharing capabilities
- Case escalation pathways
- Guided troubleshooting
Understanding which support channel best aligns with your specific issue helps optimize resolution efficiency.